Info Fishing The Lodge Testimonials Find Us How To Book Contact Us FAQ

Terms & Conditions

 

Agreement
  • The agreement is made between yourself and Stenhill Fishery.
  • The contract is confirmed once we have received your deposit or full payment if the booking is made within 8 weeks of your holiday.
Payment 
  • 25% non-refundable deposit. Provisional bookings will be held for 5 working days after your reservation is made.
  • Balance to be paid in full, 8 weeks prior to the start of your holiday. If the balance is not received by this time, we reserve the right to re-advertise.
  • For bookings made within 8 weeks of your holiday, the full amount must be paid when booking.
  • We will remind you to pay the outstanding balance prior to the 8 week deadline by text, post or email. 

Short breaks/Extending your Holiday

  • Short breaks are subject to availability and are for low season only.(November to Mid March)
  • Depending on availability, holidays may be extended at a rate of 1/7 weekly price per additional night.
Alterations to your Booking
  • We will accept changes to your bookings before you have paid the full amount, including changing the date, subject to availability. We will not charge for any changes. Unfortunately, we cannot accept alterations within 8 weeks of your holiday. 
Cancelling Your Booking
  • Please contact as by phone or email soon as possible if you have to cancel your booking.
  • In the event of cancelling your booking you will forfeit the deposit paid. However, at our discretion, we may be able to transfer your holiday to a later date. 
  • If you have paid the full amount we will endeavour to re-book and refund all or part of your payment minus the deposit should we sucessfully re-book.
Insurance
  • We advise that you take out your own holiday insurance to cover the cost of cancellation, as we are unable to give full refunds.
Number in Your Party
  • The total number in your party must not exceed 4.
Children
  • Children are allowed, but must be accompanied by an adult at all times due to the unfenced lake and electric fences.
  • 1 cot and 1 highchair are available to hire at a cost of £10 each per week or £5 each per short break.
  • The cot is only suitable for children under 2 as it is a travel cot. The cot may have to be located in the living room, depending on numbers in your party.
Single sex parties 
  • We regret that we cannot accept bookings from all male or all female groups..If a female/male is booked in, then a "no show" your group may be refused entry.
Arrival and Departure
  • Check in time is from 4pm-6pm. If arriving after 6pm please let us know.
  • Check out is by 10am.
  • Exact check in and check out procedures will be explained when your booking has been confirmed.
Behaviour
  • If we feel that your behaviour is offensive, illegal or inappropriate we will ask you to leave and no refund will be given.
  • Beware that excessive drinking could impair judgement around the lake, which is unfenced.
  • Do not climb the fences as they are electrified.
Use of the Lodge/Site
  • The lodge must be left in a clean and tidy condition at the end of your holiday. 
  • Whilst using the air conditioning the windows and doors must remain closed. Flies and mosquitoes can be an issue beside water.
  • No hair dyes, food dyes or any other type of bait dyes to be used or stored inside the lodge or on the decking.
  • Any damage or breakages must be notified and paid for. We will not normally charge for accidental damage of a minor nature, but it should still be notified to us in order that we can repair or replace the damaged objects. 
  • Smart Water is used inside the lodge and on certain items to prevent theft.
  • We reserve the right to enter the lodge under special circumstances or in emergencies.
  • The entrance gate must be kept closed and locked at all times. You will be provided with keys to both the site gate and the lodge at check in.
  • Lost keys must be reported to us immediately.
  • Keys must be returned on check out. 
Pets
  • Unfortunately we cannot allow pets on the premises.
Linen/Towels
  • We provide all bed linen except for the cot. Please bring your own cot linen. 
  • Towels are provided in the kitchen and bathrooms.
Fishing
  • The fishing is not suitable for children under 14, due to the size of the carp.
  • Our fish are microchipped to prevent and deter theft.
  • You must have an environment agency rod license/s.
  • You must abide by our fishing rules which can be found in the Fishing section.

WiFi

  • The cost of wifi is included in the price, but there is a limit of 5GB per week.
  • If usage exceeds 5GB you will be charged £10 for every extra GB.
Your Holiday Environment
  • We advise that you acquaint yourself with your surroundings as soon as you arrive.
  • Please take care when walking around the fishery as the ground is undulating and the lake is unfenced. 
  • The boundary fence is electrified to deter preditors.
  • Make sure that children are fully supervised at all times.
Smoking
  • No smoking is allowed inside the lodge or on the decking.
Personal Possessions
  • You are responsible for your possessions in the lodge and around the fishery. We are not liable for any loss or damage to these.
Your Vehicle
  • Your vehicles and their contents are left entirely at your risk, although the site is secure, covered by CCTV and not open to the public..
  • We are not responsible for any loss or damage from or to your vehicle.
  • There is sufficient parking next to the lodge for several vehicles.
Service to You
  • We aim to ensure that you enjoy your holiday with us. If you have any concerns or problems during your stay, please inform us immediately to give us the opportunity to rectify the situation.
  • We will not be held responsible for any complaint not notified during the period of your holiday.
Cancellation by Us
  • If we do have to cancel your booking due to exceptional circumstances, we will inform you as soon as possible.
  • We will give you the option to rearrange your holiday or have a full refund.
Personal Information
  • The information you have given us will be held securely. This information will not be disclosed to anyone else, except if we are legally required to do so. We use CCTV cameras for crime prevention and safety purposes.

 

Email: brian@stenhillfishery.co.uk | Telephone: +44(0)1884 33707 / 07719 961293 |
Stenhill Lakeside Holidays, Little Coombe, Old Village, Willand, Cullompton, Devon, EX15 2RH
Site Layout & Content Copyright ©2015 Stenhill Lakeside Holidays